City : Career Elevator : Working With Others
How to work well with others...
Wherever you work you'll have to build relationships and work well with your manager, your collegues, and customers, so we've put together a list of advice to prepare you for working with new people...
Managing your boss
Your boss should be there to manage you and to support you. If you feel you are being treated unfairly by your boss (they won’t help your career progression, tend to pick on you, or overwork you) tackle the situation rationally.
Don’t take it personally, confront the situation, and ask to sit down with your manager to discuss things. Your boss might be genuinely surprised at how you are feeling.
If this route doesn’t help then talk to your HR department (if there is one) or whoever is above your manager in the company. This may be stressful but it will help get the problem solved. If you're struggling it may help to chat to someone you trust at home about it to calm you down and reassure you.
Asking for help
Remember, don’t be afraid to ask for help if you really don’t understand something, just be careful not to ask whilst your manager is in the middle of a hugely important meeting!
They'll be happy to help you understand and learn but sometimes you can trust your initiative - remember your manager and collegues may often be very busy and won't be able to help right away. Once you get more comfortable in your job using your judgement to solve problems will become second nature!
If you do something wrong it's usually not as bad as you think - mistakes happen! Just make sure you let your manager and colleagues know what has happened as soon as possible, and learn from your mistakes.
Use the experts
If you’re in a company that has a number of different departments, make sure that you use the experts when you need to.
If you are working on a project that has elements of marketing then by all means ask someone in the marketing department for advice! They won't be able to do your job for you, but they will probably be more than happy to go over anything you don’t understand.
Hopefully you will get on well with your co-workers, but if difficulties arise, try and avoid geting drawn into an argument or a dispute.
If one of your co-workers is being negative about their work, the company, or is attacking another member of staff, try and distance yourself from those discussions. Negativity and grudges in the office can be a minefield and a serious waste of energy and time, so whenever you can, rise above it!
However, if you feel you are being bullied yourself make sure your to tell your manager or HR team - report it and get it sorted!
Customers / Clients
There will always be awkward customers or clients, even when you've provided excellent customer service - these things just happen!
Arguing or becoming defensive is never helpful, so try to stay calm and remain professional. Just think how you would like to be treated if you were the customer in that situation. Almost every difficult situation can be solved without confrontation.
If you think there might be a personality clash, think about whether there is a better suited colleague who can step in for you.
Find a mentor
A mentor is usually someone higher up in the company who can help you understand how to gain confidence and succeed in your role. Your mentor may even help by singing your praises to their co-workers.
At the very least, it's really useful to have someone who has been through it all before, who can give you advice and guidance on what to do and what not to do!
If you'd like a mentor, you can ask formally for someone to mentor you (which will include structured meetings and tasks) or just have an informal arrangement.
Get a buddy
A buddy is similar to a mentor, but whilst a mentor is someone higher up in the company, a buddy is likely to be someone nearer your age or level in the company.
Having the support of another person around your level can make you more aware of what’s going on in the company, and provide a shoulder to lean on when you need it.
If you'd like a buddy instead of a mentor, you can ask formally for a specific buddy or just have an informal arrangement with a co-worker!